Shipping
FOB Petaluma, CA. Your order will be shipped within 1 business day (subject to availability) by UPS or FedEx unless otherwise specified by you.
Terms
Orders are shipped charged to your VISA/MC/AMEX. Net 30-day terms can be established after credit review and approval by Big Accessories. With the exception of samples, all orders must be confirmed by your signed company purchase order prior to shipment.
Samples
Three options to choose from:
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Free with an order of $1,000.00 within 90 days of sample order.
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Return at no charge within 30 days of receipt.
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Keep samples and we will bill you.
Returns
Returns are not accepted without prior approval by Big Accessories. Approved returns are accepted in original cartons and charged a 10% restocking fee. Big Accessories cannot accept return of embroidered or imprinted merchandise. Please check your order carefully before embellishing. Returns not accompanied by a Big Accessories Return Authorization number (RA#) will be refused at time of delivery.
Discrepancies
Notify customer service of any discrepancies including damages, shortages, or incorrect fulfillment. Claims must be submitted within 7 days from receipt of goods.
About Quality
Big Accessories makes every effort to ship you the highest quality goods in the styles and colors you request. Due to the nature of our product, we allow for slight variances in color, texture and design. To ensure that you are always getting our best products, Big Accessories reserves the right to change or improve the details of our product without prior notice.
